Quality Policy
Vision
Certification Oceania’s vision is to be “the Certification Body of choice” for governments, non-government organisations and private sector organisations throughout Australia, New Zealand and the broader Oceania and South-east Asian regions.
Objectives
Our Quality Objectives are to:
maintain high ethical and professional business standards, exercising impartiality, objectivity and independence in delivery of assessment and auditing services, in accordance with ISO 17021 Conformity Assessment - Requirements for Bodies Providing Audit and Certification of Management Systems;
provide timely, friendly and responsive certification, accreditation, gap analysis and compliance services to organisations and businesses seeking national and international certification outcomes;
help organisations and businesses understand what services might best suit their needs and provide advice, information and support concerning options, alternatives, associated processes and expected timelines;
implement and fully comply with Certification Oceania’s Privacy, Confidentiality, Information Security Policies and Certification Scheme Rules;
comply with JAS-ANZ requirements, other accreditation bodies requirements and applicable legislative and regulatory requirements;
ensure that assessors are appropriately experienced and competent for the auditing tasks they are undertaking;
ensure appropriate resources are allocated for effective implementation of Certification Oceania’s Quality Management System policies and procedures;
ensure that management, staff and contracted assessors remain abreast of changes in relevant standards, legislation and industry standards; and
strive for customer satisfaction, repeat business and continual improvement.
Commitment
Our team of dedicated experts is:
responsible for the communication, enthusiastic promotion and implementation of this Quality Policy, and
accountable for the achievement of mutually beneficial quality outcomes in accordance with this Quality Policy.
Last updated: 9 December 2020
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